Manage every Service job from request to invoice

Terial helps commercial roofers respond faster, invoice accurately, and turn service work into predictable revenue – with tools built for commercial roofing workflows.

Everything you need to run Service operations

From the moment a call comes in to the final invoice, Terial keeps your service team coordinated, your customers informed, and your jobs profitable.

Ticket Management System

Capture and prioritize every service request in one centralized system

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Dispatching

Send the right crew to the right job with AI-powered suggestions based on location, skills, and availability

Time Tracking

Automatically capture labor hours from mobile clock-in

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Field Service Application

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Inspection Reports

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Invoicing

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Ticket Management System

Organize service requests so nothing falls through the cracks

Capture every service call, maintenance request, and emergency repair in one centralized system. Prioritize urgent leak calls alongside scheduled PM work. Track ticket status in real-time so your coordinators always know what's open, what's in progress, and what's been completed.

Smart prioritization helps you handle emergency work first
Dispatching

Send the right crew to the right job in seconds

See tech availability, location, and job details at a glance so you can dispatch with confidence. Terial's AI-powered dispatching suggests the best tech for each job based on skills, proximity, and availability.

Smart dispatching suggests optimal tech assignments based on location and experience
Time Tracking

Gain real-time visibility into time and attendance

Crews clock in and out from the mobile app so you capture accurate labor hours on every service call. See time spent on-site versus travel time to understand true job costs. Use real data to price future work, evaluate crew productivity, and bill customers accurately. Reporting insights help identify your most profitable service types.

Run payroll with confidence
Field Service Application

Give crews everything they need to work efficiently on-site

Techs access service history, site plans, and job details from their phones before they even arrive. Update ticket status, log materials used, and capture photos without calling the office. Complete work faster because your field team isn't operating blind.

Full service history and repair library available on every job
Inspection Reports

Document conditions and recommend next steps while you're still on-site

Generate professional inspection reports directly from the field using customizable templates. Capture photos, add annotations, and flag issues that need attention. Send detailed reports to customers while the work is fresh, turning inspections into upsell and re-roof opportunities in minutes.

Professional, branded reports that impress customers and win contract renewals
Invoicing

Turn completed work into accurate invoices in seconds

Generate invoices instantly using field data and reporting. Bill faster with auto-populated line items and send professional invoices the moment work wraps up.

Impress customers with detailed reports that tell a story

“Making the switch to Terial has greatly exceeded my expectations and has already had a meaningful impact on our team’s productivity. Terial has significantly reduced the amount of time required to complete many of our day-to-day operational tasks, allowing our team to focus more on serving our customers.”

Chris McMenamy
Business Development & Service Director, Statewide Roofing

Ready to take control of your service operation?

Join commercial roofers who've achieved:

Faster response times with smart dispatching
Accurate labor tracking without manual timesheets
Tighter coordination between techs and coordinators